Customer Support at Lolajack Casino

If you cannot log in, start by resetting your password through the "Forgot Password" link on the login screen. Make sure you are using the correct email address. If your account has been temporarily locked due to multiple failed attempts, wait 15 minutes before trying again. For persistent issues, open a live chat session and a support agent will verify your identity and help restore access. If you need to update the email address on your account, you can request this change through customer support after completing identity verification.

All bonus terms, including wagering requirements, maximum bet limits, and expiry dates, are listed on the promotion page. The welcome bonus (150% up to €2,500 + 100 Free Spins) is credited automatically on your first qualifying deposit. If your bonus was not applied, check that your deposit met the minimum €20 threshold and that you are eligible based on your country of registration. For reload bonuses and free spin offers, check the promotions tab in your dashboard to opt in before depositing. If you have already started wagering and want to forfeit a bonus, contact support to have it removed from your account.

Lolajack Casino accepts bank cards, e-wallets, prepaid vouchers, and cryptocurrency. Deposits are instant for most methods. If your deposit does not appear within a few minutes, check that your payment provider has not blocked the transaction and that your card or wallet has sufficient funds. For bank transfers, allow up to three business days for processing. The minimum deposit is €10 for most methods (€20 for crypto). If a deposit fails repeatedly, try a different payment method or contact your bank to ensure online gambling transactions are not restricted on your account.

Withdrawal processing depends on the method selected. E-wallets and crypto are typically processed within 0 to 24 hours after approval. Bank cards may take 1 to 3 business days, and bank transfers can take up to 5 business days. Before your first withdrawal, you will need to complete KYC verification by submitting a valid ID and proof of address. Once verified, future cashouts go through faster. If your withdrawal is pending for longer than expected, check the status in your account or contact support. Common delays include incomplete wagering requirements, pending verification documents, or selecting a method that is different from your deposit method.

Lolajack Casino provides several tools to help players manage their gambling activity. You can set daily, weekly, and monthly deposit limits directly from your account settings. Session time reminders can be configured to alert you after a chosen period of play. If you need a break, use the cool-off feature to temporarily suspend your account for 24 hours, 7 days, or 30 days. For permanent self-exclusion, contact customer support. All limits take effect immediately and cannot be reduced during the active period. External support resources are linked in the responsible gambling section of the site.

If games are not loading or running slowly, try clearing your browser cache and cookies, then reload the page. Ensure your browser is updated to the latest version. Lolajack Casino works best on Chrome, Firefox, Safari, and Edge. Disable any ad-blocking extensions, as they can interfere with game iframes and live chat widgets. On mobile, close background apps to free up memory. If a game freezes mid-spin, your bet and result are recorded server-side, and any winnings will appear in your balance once you reload. For recurring technical problems, contact support with details of your device, browser, and the specific game affected.